1. General Information
1.1 Company Details:
- Business Name: Union Food Mart and Pizzeria
- Address: 180-18 Union TPKE, Fresh Meadows, NY 11366
- Email: unionfoodmartllc@gmail.com
- Phone Number: (646) 444-4141
- Currency: $ USD
1.2 Service Availability:
- Our services, including online ordering and delivery, are available within our designated service areas. We reserve the right to refuse service outside of our delivery zones.
1.3 Age Restrictions:
- Customers must be at least 18 years old to place an order or have parental/guardian consent.
2. Ordering and Payment
2.1 Order Process:
- Orders can be placed online, via phone, or in-store. Once an order is confirmed, modifications or cancellations may not be possible.
2.2 Payment Methods:
- We accept cash, credit/debit cards, and online payments (e.g., Apple Pay, Google Pay, PayPal). Payment must be made at the time of order placement or upon delivery for cash payments.
2.3 Pricing and Taxes:
- All prices are listed in USD ($) and include applicable taxes. Prices are subject to change without prior notice.
3. Delivery and Pick-Up
3.1 Delivery Policy:
- Delivery times may vary depending on location, traffic, and order volume. Customers must provide accurate delivery details. Incorrect addresses may result in order cancellation or additional charges. If we are unable to fulfill an order due to unforeseen circumstances, we will notify you as soon as possible.
3.2 Pick-Up Orders:
- Customers must pick up orders at the specified time. Late pickups may affect food quality, for which we are not responsible.
4. Refunds and Cancellations
4.1 Refund Policy:
- We do not provide refunds once an order has been prepared and delivered. However, if there is an issue with your order, contact us as soon as possible for resolution.
4.2 Order Errors:
- If you receive an incorrect order, please notify us immediately. We will provide a replacement or issue a refund as appropriate.
4.3 Food Quality Complaints:
- If you experience a quality issue, retain the food and contact us as soon as possible for review and resolution.
5. Promotions, Coupons, and Discounts
5.1 General Rules:
- Promotions, coupons, and discounts cannot be combined unless explicitly stated. Expired promotions or coupons will not be honored.
5.2 Loyalty Programs:
- If applicable, loyalty points must be used within the designated timeframe or they will expire.
6. Customer Responsibilities
6.1 Providing Accurate Information:
- Customers must provide correct details for delivery and payment. Incorrect information may lead to cancellation or additional fees.
6.2 Allergies and Dietary Restrictions:
- While we take food allergies seriously, we cannot guarantee a completely allergen-free environment. Customers with allergies must notify us before ordering.
7. Limitation of Liability
- We are not responsible for delays, loss, or damages caused by factors beyond our control, including weather conditions, traffic, or third-party delivery services. We are not liable for any allergic reactions or health-related issues arising from food consumption.
8. Privacy Policy
- We collect customer data solely for order fulfillment, marketing, and customer service purposes. Your information is protected and will not be shared with third parties without consent. For more details, please review our Privacy Policy.
9. Changes to Terms
- We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated “Latest Update” date.
SMS Terms & Conditions for Union Food Mart and Pizzeria
These SMS Terms & Conditions govern the SMS marketing and transactional text message services (“SMS Service”) provided by Union Food Mart and Pizzeria to users. By opting in to our SMS Service, you agree to these Terms.
1. Consent & Opt-In
By providing your mobile phone number and opting into our SMS Service, you consent to receive recurring automated text messages related to promotions, updates, and transactions.
- Message Frequency: Varies based on user interaction and promotions.
- Message & Data Rates May Apply: Your carrier’s standard messaging rates apply.
- Consent is Not a Condition of Purchase: You are not required to opt into SMS to make purchases.
2. How You Can Opt-In
You can opt into our SMS Service through:
- Online sign-up forms with an explicit opt-in checkbox.
- Texting a designated keyword to our SMS number.
- Providing verbal or written consent in-store.
We maintain records of opt-in timestamps and methods for compliance.
3. How to Opt-Out
You may opt out of receiving SMS messages at any time by:
- Replying STOP to any message. This will unsubscribe you immediately.
- Contacting us directly at unionfoodmartllc@gmail.com or +1 (646) 444-4141.
Upon opting out, you will no longer receive SMS messages from us unless you re-subscribe.
4. Help & Support
For assistance, reply HELP to any message or contact our support team at the contact information provided above.
5. Data Privacy & Security
We do not sell, rent, or share your phone number with third parties for marketing purposes. Your data is protected under our Privacy Policy and applicable laws.
We may share your data with trusted service providers (e.g., SMS platforms) to deliver messages, but only as necessary to provide the SMS Service.
6. Carrier Disclaimers
Carriers are not liable for delayed or undelivered messages. Service availability may vary based on your mobile carrier.
7. Modifications to These Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page with the revised effective date. Continued use of our SMS Service constitutes acceptance of the changes.
8. Contact Information
If you have any questions regarding these Terms or our SMS Service, please contact us:
Union Food Mart and Pizzeria
📍 180-18 Union TPKE, Fresh Meadows NY 11366
📧 unionfoodmartllc@gmail.com
📞 Phone: +1 (646) 444-4141